Hotel Management Software, Built to Fit Your Property
We design and build custom hotel management software: direct bookings, a real-time reservation calendar, channel and PMS integrations, and Albanian fiscalization wired in. Built by the Tirana team behind SunEasy, the booking and hospitality platform live on the Albanian Riviera with 20,000+ users and 20,000+ bookings.
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What hotel management software really needs to do
A property management system has to do more than store reservations. It has to keep room availability correct across every channel, prevent overbookings when bookings arrive at the same time, take payment cleanly and issue a fiscally compliant invoice on checkout. We treat each of these as a deliberate engineering decision, so the system stays correct on a full weekend, not just a quiet Tuesday.
- Real-time room and rate availability that updates the instant a booking is confirmed
- Reservation calendar with check-in, check-out, room moves and group blocks
- Direct booking engine on your own site, free of per-reservation commission
- Cashless payments and deposits captured in the booking flow
- Compliant invoicing with Albanian fiscalization built in, not bolted on
Channel manager and PMS, connected
Most hotels do not start from a blank slate: they already sell on Booking.com, Expedia and Airbnb and may run an existing PMS. We connect those channels so availability and rates sync both ways, closing the gap that causes overbookings, and we integrate with the PMS you already use instead of forcing a rip-and-replace. If you would rather consolidate, we can build the property management core itself.
- Two-way channel sync with Booking.com, Expedia, Airbnb and other OTAs
- Integration with your existing PMS, or a custom PMS core built from scratch
- Centralised rate and inventory management across every distribution channel
- Housekeeping, room-status and maintenance workflows for front-desk staff
- Guest data, stay history and reporting in one place
Fiscalization handled at checkout
In Albania every invoice must be signed with the business's fiscal digital certificate and transmitted in real time to the tax authority before the guest receives it, returning a NIVF identifier and QR code that print on the document. We have done this work directly, so a checkout in your hotel software issues a compliant fiscal invoice automatically, no separate tool, no manual re-entry.
- Real-time fiscal invoice transmission to the tax authority on every checkout
- Signing with the business's fiscal digital certificate, NIVF/NSLF identifiers and QR codes on each invoice
- Resilient queueing so a sale still reconciles if connectivity drops
- Audit-ready logging and electronic archival of every fiscal document
Proven on SunEasy
SunEasy is the booking and hospitality platform we built and still operate on the Albanian Riviera. It is live proof that our approach holds up under real guests, real payments and real seasonal peaks, the same engineering that powers hotel software. Guests see live availability, book in seconds and pay in the app across 25+ locations, with no phone calls and no double-bookings.
- 20,000+ registered users and 20,000+ bookings processed
- 25+ hospitality locations managed from one platform
- Real-time availability and cashless in-app payments
- Trilingual interface: English, Italian and Albanian
- Built and operated in-house, so we own the lessons from running it
Working with a nearshore Tirana team
Square is a software house in Tirana, founded in 2023, with full CET overlap with Italy and the EU and a one-to-two-hour flight from Central European hubs. The team works fluently in English and Italian, and for a question about your front-desk workflow we reply within a few hours on CET working days, and by the next working day at the latest. Every engagement starts with a free written estimate, at a public rate band typically 30-60% below comparable Western European software houses.
- Public rate band EUR 35-55/hour, 30-60% below comparable Western European software houses
- Full CET working-hours overlap with Italy and the EU
- Fluent English and Italian communication
- Engagement models: dedicated team, fixed-project, or staff augmentation
- Every engagement starts with a free written estimate
FAQ
Frequently Asked Questions
How long does it take to build hotel software?
A first working version, for example direct bookings with channel sync, typically takes 8-16 weeks; a full platform with a custom PMS core and fiscalization takes 4-9 months. We plan go-live outside your peak season, and the free written estimate sets out what is delivered first, so the timeline is agreed before any work begins.
Is this only for large hotels, or also for a small guesthouse?
Both. A guesthouse with a dozen rooms usually needs only a direct booking page, channel sync and fiscal invoicing, which is a small project. A hotel group adds a PMS core, housekeeping and central reporting. We scope to the property you have now and design the data model so you can add the rest later.
Who owns the guest data?
You do. Reservations, guest profiles and payment records live in a database under your company's account, not in a vendor's shared platform. We apply access control and retention rules in line with Albania's data protection law, which is harmonised with the GDPR, and you can export everything at any time in standard formats.
Can you move our reservations from the current system?
Yes. We import future reservations, guest profiles, rates and room types from your current PMS or spreadsheets, then run both systems in parallel for a short period to compare availability before the switch. The cutover is planned for a quiet week, so no confirmed booking is lost and the front desk is not caught mid-season.
How does support work during the season?
We monitor the system and its channel connections, so most problems are spotted before a guest notices. Support requests get a reply within a few hours on CET working days, and by the next working day at the latest. If you need evening or weekend cover in high season, we agree it in the support plan before go-live.
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Tell us what you need built.
We reply within a few hours on CET working days, and by the next working day at the latest.
