Accessibility Statement

Scope

This statement applies to the public website at www.square.al, in every language it is published in (English, Albanian, Italian, Dutch, Macedonian, Montenegrin and Greek). It does not cover software we build for clients: each client project has its own accessibility requirements, agreed and documented per engagement.

Conformance status

The reference standard is EN 301 549, the European standard for digital accessibility, which adopts the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

www.square.al is partially conformant with WCAG 2.1 level AA. "Partially conformant" means most of the standard is met, but we have not yet completed a full manual audit with assistive technology, so we do not claim complete conformance. Automated testing tools detect only part of what WCAG covers, and we would rather understate our position than overstate it.

How we assessed the site

The assessment was a self-assessment carried out by our own engineering team on 30 August 2026. It combined automated and manual checks:

• Automated testing with axe-core 4.10.2, running the WCAG 2.0 and WCAG 2.1 level A and AA rule sets.
• Coverage of 17 distinct pages across three languages: home pages, service landing pages, the salary and VAT calculators, the project estimator, the blog index and an article, careers, contact and the legal pages.
• Each page tested at a desktop viewport (1280 pixels wide) and key pages re-tested at a mobile viewport (390 pixels wide).
• Manual verification of page structure: heading hierarchy, landmark regions, text alternatives for images, accessible names for controls, and the declared language of each document and of inline text in another language.
• Manual verification that animations respect the operating system "reduce motion" setting.

What we found, and what we fixed

The automated sweep returned a single WCAG violation across all 17 pages: a parenthetical language label rendered at a contrast ratio of 3.75:1, below the 4.5:1 required for normal-size text. We corrected it to approximately 5.3:1 in the same change that published this statement.

The structural checks passed on every page tested: one main heading per page, a single main content region, no image without a text alternative, no button without an accessible name, and a correctly declared document language in each locale.

The review also identified two gaps that automated rules had not flagged, and we closed both:

• A "Skip to main content" link is now the first focusable element on every page, so keyboard and screen-reader users can bypass the navigation (WCAG 2.1 success criterion 2.4.1).
• Animations driven by JavaScript now respect the operating system "reduce motion" preference, which they previously ignored even though the site’s CSS animations already honoured it (relevant to success criterion 2.3.3).

Known limitations

We would rather list these than let you discover them:

• No full manual assistive-technology audit has been completed. We have not yet walked every page and flow with a screen reader such as NVDA, JAWS or VoiceOver, so undetected barriers may remain.
• Third-party content we embed, such as review-platform badges and analytics, is outside our direct control and we cannot guarantee its accessibility.
• Alternative text on blog article images depends on what the author supplied. The articles we sampled were complete, but we do not claim that every historical article is.
• The interactive tools (salary and VAT calculators, project estimator, CV builder) passed automated testing but have not had a dedicated manual audit, which is where complex widgets most often fall short.
• Two legacy PDF documents remain among the site’s public files and are not tagged for accessibility. The Privacy Policy and Terms and Conditions are also published as ordinary web pages, which are the accessible route and the versions we maintain.

Accessibility features of this site

• Semantic HTML with landmark regions and one main heading per page.
• A skip link to the main content as the first focusable element.
• Navigation and interactive controls operable by keyboard, with a visible focus indicator.
• The language of each page is declared, and inline text in another language is marked up so screen readers pronounce it correctly.
• Both CSS and JavaScript animations respect the operating system "reduce motion" setting.
• Text alternatives for images.
• A responsive layout that works down to 390 pixels wide and supports browser zoom and text resizing.

Feedback and reporting a barrier

If any part of this site is difficult or impossible for you to use, please tell us. Describe the page and what went wrong, and include the assistive technology or browser you were using if you can. We aim to respond within 10 working days, and we will tell you what we can fix and when.

We treat accessibility reports as bug reports, not complaints. If we cannot fix something quickly, we will offer the information or service another way.

Keeping this statement accurate

This statement was prepared on 30 August 2026 on the basis of the assessment described above. We review it whenever we make significant changes to the site, and we re-run the automated sweep as part of that review. If a claim on this page ever stops being true, the claim gets corrected rather than the page quietly left in place.